Join Our Team as a Junior Account Manager in the thriving iGaming Industry! 🚀

🧩Who we are

Ludicrum is redefining iGaming, blending creativity with technology to deliver world-class gaming experiences. From marketing and product development to customer support and financial reporting, our teams are changing the game. Our vision is to create ultra-intuitive and engaging platforms to fuel growth through strategic partnerships and market expansion.

Our success is driven by core values deeply embedded in our culture. We believe in transparency, always being clear, open, and honest. We are goal-focused, relentlessly pursuing our targets. Adaptability is key - we embrace change and use it to excel. Kaizen guides us, as we continuously improve, test, and refine. 

With a dynamic and collaborative culture and fast career growth, our 250+ global team thrives!

🥜 In a nutshell

As a Junior Account Manager, you’ll be part of our Account Management team, supporting the management of a non-dedicated portfolio of VIP clients. You’ll help build strong, long-term relationships by providing proactive support, clear communication, and reliable follow-through. This is an entry-level role, ideal for someone eager to learn, grow, and develop a career in account management within the iGaming industry.

You’ll report directly to the Account Management Manager and collaborate closely with internal teams to ensure an excellent client experience

🎯 The responsibilities & the impact YOU will have:

• Support the development and maintenance of relationships with VIP clients

• Respond promptly to client inquiries and concerns, ensuring a positive experience

• Proactively engage with clients to understand their needs and gather feedback

• Help maintain high levels of client satisfaction, retention, and loyalty

• Assist with administrative tasks such as maintaining accurate client records and documentation

• Support data tracking and analysis related to client satisfaction and performance

• Collaborate with internal teams to align on client objectives and expectations

• Assist senior account managers with ongoing tasks and projects

⚡ All you need is…

• Native-level language skills in either Bahasa Malaysia (Malay) or Mandarin

• Previous experience in customer service, sales, or account management

• Strong communication and interpersonal skills

• Ability to work collaboratively in a team environment

• Excellent problem-solving skills

• High attention to detail and strong organizational abilities

• Ability to manage multiple tasks and prioritize effectively

• Discretion when handling confidential and sensitive information

       Nice to have

• Familiarity with CRM tools, chat platforms, or client-facing environments

• Basic understanding of the iGaming industry or working with VIP/high-value clients
  
  

🌟  Why You’ll love working here:

• Flexible and Remote Working: Work from anywhere, supporting your work-life balance.

• Equipment provided: We’ll set you up with a laptop, headphones, and mouse so you’re ready to work comfortably.

• Career Growth: We’re committed to your development, offering training and advancement opportunities.

• Performance Recognition: Earn raises and career progression opportunities based on a quarterly performance review and a constructive feedback cycle.

• Health and Fitness Benefits: Receive fitness reimbursements from day one, and after one year of employment, gain access to a health budget to support your well-being.

• Self Development Budget: Invest in your growth through online courses and professional learning opportunities.

• Extra Paid Annual Leave: Enjoy 22 days of vacation, with an additional day added for each year of employment, up to a maximum of 26 days.

• Special Birthday Perk: Take your birthday off after a year of employment to celebrate!

We are not just offering a job; we offer the chance to be part of something bigger. Apply today! Submit your resume in English and join us in creating unforgettable experiences. We can’t wait to hear from you!