Join Our Team as a Sales Agent in the thriving iGaming Industry! 🚀

🧩Who we are

Ludicrum is redefining iGaming, blending creativity with technology to deliver world-class gaming experiences. From marketing and product development to customer support and financial reporting, our teams are changing the game. Our vision is to create ultra-intuitive and engaging platforms to fuel growth through strategic partnerships and market expansion.

Our success is driven by core values deeply embedded in our culture. We believe in transparency, always being clear, open, and honest. We are goal-focused, relentlessly pursuing our targets. Adaptability is key - we embrace change and use it to excel. Kaizen guides us, as we continuously improve, test, and refine. 

With a dynamic and collaborative culture and fast career growth, our 250+ global team thrives!

🥜 In a nutshell

The Sales Agent is a frontline, results-driven role within our Sales Department. You will manage leads from various sources, conduct outreach through multiple communication channels, and ensure a seamless onboarding experience that maximizes conversion and retention outcomes.

This is a mid-level role open to all Ludicrum employees who meet the requirements and are interested in transitioning or growing into the Sales function.

🎯 The responsibilities & the impact YOU will have:

• Convert new sign-ups into first-time depositors through proactive outreach.

• Guide players through onboarding, registration steps, and their first deposit.

• Present platform features, promotions, and offers clearly and persuasively.

• Execute reactivation, loyalty, and win-back campaigns to support player retention.

• Communicate with players via different channels, including WhatsApp and Intercom.

• Respond promptly to player inquiries with professionalism and accuracy.

• Maintain all CRM records and databases with up-to-date information.

• Provide feedback, insights, and player trends to support process and offer improvements.

⚡ All you need is…

• Proven experience in sales, customer acquisition, or retention.

• Strong communication and interpersonal skills.

• Excellent organisational and multitasking abilities.

• Ability to work independently and collaboratively within a team.

• Familiarity with CRM systems & Microsoft Office tools.

• Proficiency in English (C1/C2).

       Nice to have

• Experience in iGaming sales, customer engagement, or retention.

• Experience with community management or outbound call centre operations.
  
  

🌟  Why You’ll love working here:

• Flexible and Remote Working: Work from anywhere, supporting your work-life balance.

• Equipment provided: We’ll set you up with a laptop, headphones, and mouse so you’re ready to work comfortably.

• Career Growth: We’re committed to your development, offering training and advancement opportunities.

• Performance Recognition: Earn raises and career progression opportunities based on a quarterly performance review and a constructive feedback cycle.

• Health and Fitness Benefits: Receive fitness reimbursements from day one, and after one year of employment, gain access to a health budget to support your well-being.

• Self Development Budget: Invest in your growth through online courses and professional learning opportunities.

• Extra Paid Annual Leave: Enjoy 22 days of vacation, with an additional day added for each year of employment, up to a maximum of 26 days.

• Special Birthday Perk: Take your birthday off after a year of employment to celebrate!

We are not just offering a job; we offer the chance to be part of something bigger. Apply today! Submit your resume in English and join us in creating unforgettable experiences. We can’t wait to hear from you!