Join Our Team as a Retention Analyst in the thriving iGaming Industry! 🚀

🧩Who we are? 

Ludicrum is redefining iGaming, blending creativity with technology to deliver world-class gaming experiences. From marketing and product development to customer support and financial reporting, our teams are changing the game. Our vision is to create ultra-intuitive and engaging platforms to fuel growth through strategic partnerships and market expansion.

Our success is driven by core values deeply embedded in our culture. We believe in transparency, always being clear, open, and honest. We are goal-focused, relentlessly pursuing our targets. Adaptability is key—we embrace change and use it to excel. Kaizen guides us, as we continuously improve, test, and refine.

With a dynamic and collaborative culture and fast career growth, our 250+ global team thrives!

🥜 In a nutshell

As a Retention Analyst, you will play a pivotal role in analyzing, optimizing, and improving player retention campaigns to maximize customer engagement and lifetime value. You will work closely with teams across Marketing, CRM, Customer Support, and Product, ensuring data-driven decisions that enhance player experience and business performance.

🎯 The responsibilities & the impact YOU will have:

• Analyze the effectiveness of retention campaigns using key performance indicators (KPIs) such as player activity, deposit frequency, churn rate, and customer lifetime value.
• Track and evaluate player behavior patterns, including session duration, game preferences, and response to promotions.
• Build and maintain automated reports and dashboards to monitor retention performance in real-time.
• Segment players based on behavior, preferences, and risk level to tailor personalized retention strategies.
• Utilize A/B testing and predictive modeling to optimize campaign elements such as bonuses, messaging, and timing.
• Identify patterns and trends to anticipate churn risks and forecast future player behavior, ensuring proactive retention strategies.

⚡ All you need is…

• iGaming experience is mandatory to understand the player lifecycle, industry trends, and retention challenges.
• Strong data handling skills: Experience in extracting, analyzing, and reporting data using SQL and Excel is required.
• Experience with CRM tools and data visualization: Proficiency in platforms like Tableau or Power BI.
• Understanding of A/B testing methodologies and predictive modeling to enhance retention strategies.
• Ability to work independently while collaborating effectively in a cross-departmental team.

       Nice to have

• Experience in player retention strategies and lifecycle management.
• Knowledge of Python or R for data analysis and modeling.
• Strong problem-solving mindset with a proactive and continuous improvement approach.

🌟  Why You’ll love working here:

• Flexible and Remote Working: Work from anywhere, supporting your work-life balance.
• Career Growth: We’re committed to your development, offering training and advancement opportunities.
• Performance Bonuses: Earn bonuses based on company and personal performance.
• Health and Fitness Benefits: Receive fitness reimbursements from day one, and after one year of employment, gain access to a health budget to support your well-being.
• Extra Paid Annual Leave: Enjoy 22 days of vacation, with an additional day added for each year of employment, up to a maximum of 26 days.
• Special Birthday Perk: Take your birthday off after a year of employment to celebrate!

We are not just offering a job; we offer the chance to be part of something bigger. Apply today! Submit your resume in English and join us in creating unforgettable experiences. We can’t wait to hear from you!