Retention Specialist

Join Our Team as a Retention Specialist in the thriving iGaming Industry! 🚀

🧩Who we are?

Ludicrum is redefining iGaming, blending creativity with technology to deliver world-class gaming experiences. From marketing and product development to customer support and financial reporting, our teams are changing the game. Our vision is to create ultra-intuitive and engaging platforms to fuel growth through strategic partnerships and market expansion.

Our success is driven by core values deeply embedded in our culture. We believe in transparency, always being clear, open, and honest. We are goal-focused, relentlessly pursuing our targets. Adaptability is key—we embrace change and use it to excel. Kaizen guides us, as we continuously improve, test, and refine.

With a dynamic and collaborative culture and fast career growth, our 250+ global team thrives!

🥜 In a nutshell

The Retention Specialist is responsible for planning, executing, and optimizing player retention campaigns to enhance engagement, reduce churn, and maximize customer lifetime value. This role involves strategizing promotions, managing projects, and coordinating with various departments to ensure smooth campaign execution.

🎯 The responsibilities & the impact YOU will have:

Develop and execute retention campaigns (bonuses, free spins, cashback, loyalty rewards).

Collaborate with Retention Manager on short- and long-term campaign goals.

Optimize campaign mechanics, timing, and segmentation for better results.

Align retention efforts with business objectives in collaboration with CRM and marketing teams.

Manage and coordinate retention projects, ensuring clear objectives and timelines.

Oversee end-to-end campaign execution from ideation to post-launch analysis.

Monitor campaign performance, analyze KPIs, and conduct A/B testing.

Provide reports on campaign effectiveness and identify opportunities for improvement.

⚡ All you need is…

Proven experience in CRM, Retention, or Campaign Management within the online casino/iGaming industry.
Strong project management and organizational skills.
Proficiency in data analysis and campaign performance tracking.
Strong knowledge of casino promotions, bonus mechanics, and player segmentation.
Ability to work in a fast-paced environment and manage multiple campaigns simultaneously.

Nice to have

Bachelor’s degree in Business, Marketing, or a related field.
Experience in A/B testing and campaign automation.
Familiarity with iGaming compliance and responsible gaming policies.
Knowledge of Monday, Slack and Fast Track is a huge plus.

🌟 Why You’ll love working here:

Flexible and Remote Working: Work from anywhere, supporting your work-life balance.
Career Growth: We’re committed to your development, offering training and advancement opportunities.
Performance Bonuses: Earn bonuses based on company and personal performance.
Health and Fitness Benefits: Receive fitness reimbursements from day one, and after one year of employment, gain access to a health budget to support your well-being.
Extra Paid Annual Leave: Enjoy 22 days of vacation, with an additional day added for each year of employment, up to a maximum of 26 days.
Special Birthday Perk: Take your birthday off after a year of employment to celebrate!

We are not just offering a job; we offer the chance to be part of something bigger. Apply today! Submit your resume in English and join us in creating unforgettable experiences. We can’t wait to hear from you!